Last reviewed and updated 7th December 2020

Sniff and Snails Limited fully complies with current GDPR and consumer legislation. This policy sets out how we use and store your personal data which is collected either through our online shop, electronically via emails, or verbally from phone calls.

OUR COMMITMENT TO YOUR PRIVACY

Your privacy and security is of the highest importance to us. We put in place all reasonable technical, security and procedural controls required to protect your personal data in whatever format we hold it. We will never release your personal details to any outside company for mailing or marketing purposes.

INFORMATION WE COLLECT

When you make a purchase from us, either online, by email or phone call we collect certain personal information from you, for example: your name, email address, phone number, payment address and delivery address.

Our credit card transactions and order delivery services are handled by reputable third-party banking and distribution companies. They receive the information needed to verify and authorise your payment card and to process your order. Every third party we use complies with current legislation and is under strict obligation to keep your personal information private. Sniff and Snails Limited does not store any credit card information.

COOKIES

Cookies are small text files that your browser stores when you visit some websites and will be sent back to the website each time you request a page. Most websites use cookies in order to improve a user’s experience by allowing that website to ‘remember’ you. This can be for the duration of your visit (using a ‘session cookie’) or for repeat visits (using a ‘persistent cookie’).

We use cookies to help manage our website, make our website easier to use and support the provision of relevant information and functionality. This is done to improve your visitor experience, as well as provide us with information about how our website is used so that we can make sure it is as relevant and as accurate as possible. By opting into using cookies on our website you agree to the use of cookies as described in this Cookie Policy. You can disable cookies and certain cookies may be set as soon as you visit our website. Also you can manage or remove cookies using your internet browser settings.

HOW WE USE YOUR INFORMATION

We use your information to process your order(s), request payment(s) and keep records to enable us to give follow up customer service if requested by you. We also use your information to meet our legal obligations, for example, VAT evidence, product recall etc.

If you have opted to receive marketing emails from us, or we believe there is a legitimate interest, we may use your email address to contact you from time to time with details of product promotions etc.

HOW WE STORE YOUR INFORMATION

We store your information on systems owned by third parties who comply with current GDPR legislation.

HOW LONG WE KEEP YOUR PERSONAL INFORMATION

We will keep your personal information for as long as you are a customer of Sniff and Snails Limited.

We may also keep your personal information for up to 8 years to enable us to:

• Respond to questions or complaints about your purchases
• To maintain records according to legal requirements

YOUR RIGHTS

You have the right to access any personal information we hold about you.

If you feel that we should no longer be using your personal information, you can request that we erase the personal data we hold on you. When we receive your request we will confirm that your personal data has been deleted or tell you why it cannot be deleted as there may be legal reasons why we need to keep your personal data.

If you no longer wish to receive marketing emails from us you can either click the ‘unsubscribe’ link at the foot of our marketing emails or email your request to: support@sniffandsnails.com